Customer Charter

Here you can read our Customer Charter, understand more about our obligations under the Consumer Code for New Homes, and understand the process if something goes wrong.

What is the CCNH?

The Consumer Code for New Homes (CCNH) is is a mandatory Code established to ensure best practice is followed by all registered Developers when it comes to marketing, selling, and purchasing New Homes, as well as setting the standards for after care.

It's been designed to be of maximum benefits to customers, with the ultimate aim to provide genuine commitment to consumers to improving standards of construction and customer service in the New Homes market.

What does it cover?

The Code covers the full homebuying process including Pre-Purchase, Contract Exchange, Handover & After Sales, and Complaints & Disputes.

It ensures the selling activities we engage in either directly or through our trusted partners are of a consistently high standard.

Purpose of the Code

Buying a new home is a significant event (and expense) for most customers, and there can be a range of factors which you will consider when buying, including location, design and suitability, as well as price and reputation of the Developer.

The Code provides us with a mark of quality, and give you the peace of mind that you will be treated fairly by us and our agents, can have confidence in our legal and professional status as a company, will receive clear and reliable information, will know the standards of construction and service level to expect, you can access speedy Dispute Resolution if needed, and you will be supported if you have any vulnerabilities identified throughout the process.